Privacy Policy
Last Updated: January 15, 2025
We know privacy matters. This policy explains how Veralox handles your information when you work with us or use our services. We've written this in plain language because legal jargon helps no one.
Who We Are
Veralox operates from Mecca El-Mokarrama, First 6th of October, Giza Governorate, Egypt. We specialize in mobile app UX/UI design, helping businesses create digital experiences that actually work for their users.
When we say "we," "us," or "our," we mean Veralox. When we say "you" or "your," we mean anyone using our website or services.
Information We Collect
We only collect information that helps us provide better service. Nothing more, nothing less.
Information You Give Us Directly
- Contact details when you reach out - name, email, phone number
- Project information when discussing potential work together
- Feedback and communications you send our way
- Payment details if we're working on a project (processed securely through third-party providers)
Information Collected Automatically
- Basic website analytics - which pages you visit, how long you stay
- Device and browser information to make sure our site works properly
- IP address and general location data (city/region level, not your exact address)
- Cookies and similar tech that help the website function smoothly
How We Use Your Information
Your data serves specific purposes. Here's what we actually do with it:
- Respond to your inquiries and provide quotes for design work
- Deliver the services you've hired us for
- Send project updates and relevant communications
- Improve our website and services based on how people use them
- Comply with Egyptian legal requirements and business regulations
- Protect against fraud and maintain security
We don't sell your data. We don't spam you with marketing emails unless you specifically ask for them. And we don't share your information with random third parties for their marketing purposes.
Data Storage and Security
Your information lives on secure servers. We use industry-standard encryption, access controls, and security practices to keep it safe.
Our team members only access data when they need it for their work. We use secure tools for project management and communication. Payment information never touches our servers - it goes straight to payment processors who specialize in handling financial data securely.
That said, no system is completely bulletproof. We do our best to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly.
Sharing Your Information
We keep your information pretty close. But there are a few situations where we share it:
Service Providers
We work with trusted companies that help us run our business - hosting providers, analytics tools, payment processors, email services. These partners only access data needed to perform their specific functions, and they're contractually required to protect it.
Legal Requirements
If Egyptian law requires it, or if we receive a valid legal request, we'll share information as necessary. We'll push back on overly broad requests when we can.
Business Transfers
If Veralox is acquired or merges with another company, your information would transfer to the new entity. We'd notify you if this happens.
Your Rights
This is your data. Under Egyptian law and our own standards, you have certain rights:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to fix inaccurate or incomplete information |
| Deletion | Request removal of your data (with some legal exceptions) |
| Objection | Object to certain types of data processing |
| Portability | Receive your data in a commonly used format |
To exercise any of these rights, email us at support@veralox.top. We'll respond within 30 days. Sometimes we need to verify your identity first - standard security practice.
Data Retention
We keep your information as long as we need it. For active projects, that's obvious - we need your data to work with you. After a project ends, we typically retain information for:
- Financial records: 7 years (Egyptian tax law requirement)
- Project files and communications: 3 years (for reference and potential future work)
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months maximum
When data reaches the end of its retention period, we securely delete it. You can always request earlier deletion, though we might need to keep some records for legal compliance.
Cookies and Tracking
Our website uses cookies - small text files stored on your device. They help the site remember your preferences and give us insights into how people use veralox.top.
Types of Cookies We Use
- Essential cookies: Make the website function properly (can't be disabled)
- Analytics cookies: Help us understand visitor behavior and improve the site
- Preference cookies: Remember your settings and choices
Most browsers let you control cookies through their settings. Blocking certain cookies might affect website functionality though.
International Data Transfers
We're based in Egypt, but some of our service providers operate internationally. When your data leaves Egypt, we ensure appropriate safeguards are in place - standard contractual clauses, adequate data protection frameworks, or other legally recognized mechanisms.
We primarily use providers with strong privacy practices and compliance records. If you're concerned about international transfers, contact us for details about specific providers.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
Privacy practices evolve. Laws change. Business needs shift. When we update this policy, we'll change the "Last Updated" date at the top and notify you if the changes are significant.
For minor updates - fixing typos, clarifying existing practices - we'll just update the policy. For major changes that affect how we handle your data, we'll send an email to our active contacts.
Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can stop using our services or request data deletion.
Third-Party Links
Our website occasionally links to external sites - design resources, articles, tools we recommend. We're not responsible for those sites' privacy practices. When you click an external link, you're subject to that site's policies, not ours.
We try to link only to reputable sources, but we can't control or guarantee their privacy standards. Check their policies before sharing personal information.
Egyptian Data Protection Compliance
As an Egyptian business, we comply with local data protection regulations and standards. Egypt's data protection framework continues to develop, and we stay current with requirements from relevant authorities.
We follow the Personal Data Protection Law principles and work to align with international privacy best practices where they exceed local requirements. Our approach balances legal compliance with practical privacy protection.
Questions About Privacy?
If something in this policy is unclear, or you have questions about how we handle your information, we're here to explain. Reach out through any of these channels: